FAQs

Tracking your order is easy! Once your order is processed, you’ll receive an automatic tracking code via email. If you’ve just received a shipment notification, allow 3 to 5 business days for the tracking information to update. For more assistance, contact us at support@flexelevate.com.

Unfortunately, we cannot modify orders once they have been placed. You have a window of 12 hours after placing an order to cancel it. If you need to cancel, please contact our customer service at support@flexelevate.com with your order information and reason for cancellation.

We offer a 7-day return policy from the date of delivery. To initiate a return, ensure the item is unused, in its original condition, and in the original packaging with all tags and labels intact. Please contact our Customer Support team, and they will guide you through the return process.

Shipping time varies by location. Please refer to our shipping policy for estimated shipping times. Orders are typically processed within 2-5 business days using USPS, UPS, FedEx, or DHL. You will receive a tracking code via email once your order is shipped.

Your package may be subject to customs fees and import duties in the destination country. The recipient is responsible for all incurred duties and taxes. We cannot determine these fees during the checkout process.

We strive to ensure a smooth shipping experience. However, if your item encounters issues such as loss, damage, or customs seizure, please contact us immediately at support@flexelevate.com. We will do our best to assist you in resolving the situation.

For any inquiries, concerns, or assistance, please reach out to our Customer Service team at support@flexelevate.com. We are here to help and provide you with the support you need.