FLEXELEVATE🧡 Women's Favorite Sports Clothing Brands

FAQs

FAQs

FAQ - Your Guide to Elevating Your Flex Experience

Welcome to the Flex Elevate FAQ page! Here, we've compiled answers to the questions frequently asked by our valued customers. If you're seeking information on orders, shipping, returns, or more, you're in the right place. Explore the sections below to enhance your understanding of the Flex Elevate experience.

Navigating the Flex Universe

Got questions? We've got answers. Our FAQ section is designed to provide clarity and support throughout your Flex Elevate journey. Find everything you need to know about our activewear, policies, and more.

What sets Flex Elevate activewear apart from others?

At Flex Elevate, we pride ourselves on delivering premium activewear that seamlessly combines style and performance. Our products are crafted with top-notch materials, ensuring durability, comfort, and a fashionable edge. Explore our collections to experience the Flex Elevate difference.

How can I track my order?

Tracking your order is easy! Once your order is processed, you’ll receive an automatic tracking code via email. If you’ve just received a shipment notification, allow 3 to 5 business days for the tracking information to update. For more assistance, contact us at support@flexelevate.com.

Can I modify or cancel my order after it's been placed?

Unfortunately, we cannot modify orders once they have been placed. You have a window of 12 hours after placing an order to cancel it. If you need to cancel, please contact our customer service at support@flexelevate.com with your order information and reason for cancellation.

What is your return policy?

We offer a 7-day return policy from the date of delivery. To initiate a return, ensure the item is unused, in its original condition, and in the original packaging with all tags and labels intact. Please contact our Customer Support team, and they will guide you through the return process.

How long does shipping take?

Shipping time varies by location. Please refer to our shipping policy for estimated shipping times. Orders are typically processed within 2-5 business days using USPS, UPS, FedEx, or DHL. You will receive a tracking code via email once your order is shipped.

Are customs fees included in the shipping cost?

Your package may be subject to customs fees and import duties in the destination country. The recipient is responsible for all incurred duties and taxes. We cannot determine these fees during the checkout process.

What if my item is lost, damaged, or seized by customs?

We strive to ensure a smooth shipping experience. However, if your item encounters issues such as loss, damage, or customs seizure, please contact us immediately at support@flexelevate.com. We will do our best to assist you in resolving the situation.

How do I contact Flex Elevate customer service?

For any inquiries, concerns, or assistance, please reach out to our Customer Service team at support@flexelevate.com. We are here to help and provide you with the support you need.

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